beam Home App

Need help using the beam Home iOS/Android app? Our customer service team is standing by, or you can browse a list of common questions below.


GENERAL QUESTIONS INTEGRATIONS TROUBLESHOOTING


General Questions


Downloading the beam Home Mobile App

A native mobile app is available for Android Smartphones, iPhone/iPad and Apple Watch[1] . The app is free to download, but requires the purchase and proper installation of a Smart Garage Door Controller to work.


Phones that support beam

Currently, beam supports:

  • iPhone/iPod/iPad (iOS 9.0+)

  • Apple Watch (WatchOS 1.0+)

  • Android (4.0+)

beam is currently unavailable for Windows Phone.


beam updates

Your beam controller is self-updating. When new software is available, the device will automatically download and install the updates.


Inviting users

You can grant access to your door to an unlimited number of users (so they can open or close your door through the beam Home app). Only the account owner (the account which was used to setup the beam) can invite and/or remove access for users.

  1. Log into the beam Home app

  2. Tap “Settings” on the the door you would like to share access to

  3. Tap “Manage Users”

  4. Tap “Add New User”

  5. Enter the email address of the person you wish to share your door with

  6. Tap “Add New User”

If the user already has a beam account, they will be automatically granted access to your garage door once you invite them. If the user does not have a beam account, they will receive an email requesting they create one.


Removing users

Only the account owner (the account which was used to setup the Smart Garage Door Controller) can invite/remove access for users. To instantly remove a user who currently has access to your door, complete the following steps:

  1. Log into the beam Home app

  2. Tap “Settings” on the the door you would like to remove access to

  3. Tap “Manage Users”

  4. Tap “Remove” on the selected user


Using existing garage controls

We aim to only supplement the way you currently use your garage door, so your existing door remote and wall controls will continue to work after the Smart Garage Door Controller is installed.


Changing the name of a door

Changing the name of a door can easily be done within the beam Home mobile app.

  1. Tap “Settings” on the door you would like to rename

  2. Tap “Edit Door Name” and enter the new name

  3. Tap “Save”


Viewing door activity

To view your door’s activity for the last seven days:

  1.  Tap “Settings” on the door you wish to view

  2. Tap “View All Activity”

Only the account owner (the account which was used to setup the Smart Garage Door Controller) can view door activity. Invited users cannot view activity.


Updating your WiFi credentials

If you have recently updated your WiFi network name or password, you’ll need to update your WiFi settings within the beam Home app. To update your controller’s WiFi credentials:

  • Log into the beam Home mobile app.

  • Go to your account settings (under the menu icon).

  • Click on “Controllers” and select the controller to be updated.

  • Click “Update WiFi” and enter your WiFi network name and password.

  • Click “Continue.”

  • Check that the controller’s WiFi status light is blinking (either green or red). If it is not blinking, unplug the controller and plug it back in.

  • Select “Update WiFi.”

  • Hold your phone over the “Setup” port (the WiFi status light on the controller should stop blinking while your phone is flashing).

If all of this is done correctly, the WiFi status light should blink red briefly and then begin to blink green. Once it is blinking green, the controller is connected to WiFi. If the WiFi status light continues to blink red and never turns green, check your WiFi name and password and repeat the above steps. If the WiFi status light on the controller does not stop blinking while your phone is flashing, there may very well be an issue with your controller.


Changing your password

  1. Go to Account Settings in the beam Home app

  2. Scroll down and tap “Change Password”

  3. Enter your old password and what you would like to change it to.

  4. Tap “Change Password”

  5. Follow the instructions in the confirmation email to finish updating your password


Setting a pin code

  1. Open the beam Home app.

  2. Navigate to the My Account screen.

  3. Under the Security section, tap “Pin Code”.

  4. Enter a four digit pin code.


Resetting your pin code

  1. Open the beam Home app.

  2. Navigate to the My Account screen.

  3. Under the Security section, tap “Reset Pin Code”.

  4. Enter your account password (not your pin code).

  5. Enter a new four digit pin code.