beam Home App

Need help using the beam Home iOS/Android app? Our customer service team is standing by, or you can browse a list of common questions below.


GENERAL QUESTIONS INTEGRATIONS TROUBLESHOOTING


Troubleshooting


I lost my phone! What do I do?

That’s terrible to hear! Don’t panic. Contact us explaining that your phone has been lost. After confirming some basic information, beam will disable access to your garage from the lost device.


Door is out of sync with the beam Home app

You may encounter an issue where the door icon in your app does not reflect the actual position of your door. In order to force a sync so the app displays the correct position, tap the beam logo above the door view (iOS) or shake your phone (Android). This will force the app the sync with the true position of your doors.

If you are receiving open door notifications when the door is actually closed. This is usually a product of one of three reasons:

  1. Door Sensor Low Battery: The door sensor two AAA batteries need to be changed from time to time (approximately every year). Try changing the batteries of the sensor and placing it back on the door.

  2. Door Sensor Not Attached to Door: Check that the door sensor is still mounted to the door. If it has fallen off, mount it back on the door. 

  3. Door Obstruction: If an object is blocking the door from closing fully, beam will consider the door to be open—even if it’s 1-2 feet. 


“Error: cannot connect to controller…”

If you receive this error message while trying to open or close your door from the beam Home mobile app, your controller may be having an issue with connecting to your wireless network. There are a number of potential explanations:

  • No active internet connection: Check that your wireless is functional using another device (such as a laptop or tablet) to attempt to connect to the internet.

  • Weak wireless network signal: The wireless network signal in your garage may not be strong enough for the controller to remain connected. You can test this by trying to use another device to connect to the internet (such as a laptop or tablet) in the garage. If that does not work, you might need to move your router closer to the garage, or purchase a wireless extender to increase the range of your network.

  • Your controller is powered off: If the controller is powered off or unplugged, you will receive this message. This could mean that the power is off to the entire garage as well, such as in a power outage.

If none of the preceding points seem to be the cause, there are a couple other things you can check.

  • If you recently changed your network settings/configuration, you may need to setup beam again using the setup feature of the mobile app. To update your WiFi settings, go to your Account Settings > Controllers > Select Your Controller > click Update WiFi.

  • Power cycle the controller and wait for the front LED to blink green. If it blinks green and shuts off, this means the controller was able to successfully connect to the network.

If the above checks do not solve your problem, we encourage you to contact us for further troubleshooting, or call 1-800-436-9186.